Kalahari Resorts & Conventions

Kalahari Resorts & Conventions

7,02 opiniones
Clasificado #1 en hoteles en Pocono Summit
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  • 9.8
    Amantes del arte y el diseño
  • 9.8
    Viajeros en familia
  • 9.8
    Foodies
250 Kalahari Boulevard, Pocono Manor, PA 18349
1 (888) 271-2681Editar información

Opiniones de miembros(2)

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Local de tobyhanna
Primero en opinar

El mejor lugar de todos! Todo tipo de grandes alimentos para comer! Me encantaron los nachos en la Costa de Marfil restaurante.

Recomendado para:Viajeros en familiaFoodiesAmantes del arte y el diseño
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Kissimmee

There was good and bad about our vacation at Kalahari resorts. We were there from Tuesday-Monday. During the week, the service was fantastic. People were friendly and helpful. I would like to take a moment to mention that the staff at Double Cut was absolutely phenomenal. We returned four times during our trip and we were never disappointed by the waitstaff service and friendliness. During the weekend, we attended during a convention. The staff was split - some were excited and helpful, some were just getting by. The spa was wonderful, we had pedicures and were very happy. Perhaps the most frustrating was the checkout and package delivery experience. The Kalahari has three addresses listed on their website. One is 1 Manor Blvd, the other is Kalahari. However- the Kalahari one is listed twice, with two different zip codes (one ending in 6, one in 9). The first time we had a package delivered, this was not a problem. Obviously the carrier knew where they were going. The second, it was marked undeliverable. These were medical supplies we needed Friday. When we came down to see if the package arrived Monday before checkout (it said it had), the front desk was busy. She said it hadn't arrived and walked away before we could inquire further. I came down to concierge an hour later and it HAD arrived, they brought it up for us. Meanwhile, we asked for bell service a little before noon and we were waiting 45 minutes- no one showed up. I am currently disabled and had to get my own cart and take my own luggage down to my ride that had been waiting to get us to the airport. This is completely unacceptable. This doesn't even touch the fact that this resort is still learning how to handle a convention like the one we attended - I know that the convention center was booked through early evening Sunday, but attendees were ushered out of the water park area early during the day if they were in costumes. This did not affect me directly and seems to me like something that needs to be negotiated between the convention staff and resort staff, but overall I will have to think seriously about whether or not I will attend this convention here in the Poconos again next year, or simply return to the one in Sandusky.

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Kalahari Resorts & Conventions

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