Servatur JB - Adults Only
9 Avenida de la Cornisa, Puerto Rico, 35130, Spagna
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In sintesi
Check-in dalle ore: | 15:00 |
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Check-out entro le ore: | 12:00 |
Bambini | Ci dispiace, non sono ammessi bambini in questo hotel |
Servizi
Scopri di più su Servatur JB - Adults Only
Servatur JB - Adults Only
Servatur JB - Adults Only offre una piscina scoperta aperta tutto l'anno e mette a disposizione alloggi a Puerto Rico de Gran Canaria con WiFi gratuito e parcheggio privato gratuito.
Valutazioni e recensioni
Recensioni dei viaggiatori
Comentó el: 16 jun. 2025
Nice stay
Risposta dell'hotel
Comentó el: 17 jun. 2025
Thank you so much for your continued loyalty and for taking the time to leave such a thoughtful review!
We’re truly grateful to hear that your stays have consistently met your expectations. It’s wonderful to know you find our hotel clean, conveniently located, and most importantly safe. Your kind words about our staff mean a lot, as we take great pride in providing warm, welcoming service to every guest.
We're also thrilled that you enjoy our breakfast and coffee offerings. Starting the day off right is important, and we’re glad you’ve found value and comfort in what we provide.
We sincerely appreciate you choosing us whenever you’re in the area, and we can’t wait to welcome you back again for another great stay. Thank you for being a valued part of our Best Western family!
Comentó el: 6 abr. 2025
Viajó en: abril de 2025
Comentó el: 27 mar. 2025
Viajó en: marzo de 2025
Comentó el: 24 mar. 2025
Mosquiti Laerva / Blood Sheet / Partial Refund?
Upon arrival I was given the wrong room of which I had already paid for in Full. Im a very easy going guy, so i brushed it off as I just had to get to sleep ASAP for work in the morning. I then find out my sheets had blotches of blood (You could tell how the stain seems to coagulate). and when I went to the shower, there was a "wriggler" (MOSQUITO LARVAE) alive and well. I then proceeded to the front desk where I could not change rooms as they were sold out and was given new sheets and notated down for Hiren Patel, to review. I went back up, and proceeded to do the JOB they should of done before I got here. SO I CLEANED THE ROOM AND BATHROOM MYSELF. FUN.
The following day, Hiren Patel, instructed his female staff to offer me $30 for my $97 "stay". Absolutely insulted by this "negotiation" offer, I respectfully informed the rep that I will be in contact with Hiren Patel, and to not take my frustration directed towards her, but the manager hiding behind his front desk staff (being I worked hospitality 5 star for 5 years, we come from the same hierarchy structure).
After contacting through email to express my the spit in the face of an offer, I further detailed and sent a photo of the wriggler in question, and was promptly sent a "Dear Guest" scripted email to up the offer to $50. I accepted but still let my discontent known.
They want to offer me effectively a $45 room instead of a 5 star handing of a situation, I will treat it as such.
This was a 1 star $45 stay at best.
Naomi and Other front desk staff, thank you for your professionalism.
Hiren Patel, I hope the cost price tactic at "making things whole" was worth degrading your company further and losing a rewards member.
Risposta dell'hotel
Comentó el: 25 mar. 2025
Thank you for taking the time to share your experience with us. We sincerely regret that your stay did not meet expectations and that you encountered multiple issues during your visit. Providing a clean, comfortable, and welcoming environment is our top priority, and we are truly sorry that we fell short in this instance.
First and foremost, we deeply apologize for the condition of your room. Cleanliness is something we take very seriously, and the fact that you had to address these issues yourself is completely unacceptable. Please know that we have addressed this matter with our housekeeping and maintenance teams to ensure that thorough inspections are being conducted to prevent this from happening again.
Regarding the initial room assignment error and the refund process, we understand how frustrating this must have been. We appreciate your patience in addressing this with our team, and we regret that our resolution did not meet your expectations. While we always strive to resolve concerns in a fair and timely manner, we acknowledge that this situation could have been handled better.
We do, however, appreciate your recognition of Naomi and our other front desk staff for their professionalism. Our team works hard to provide great service, and your kind words mean a lot to them.
We value your feedback and take it seriously as we work to improve the experience for all our guests. Again, we apologize for the inconvenience and frustration you experienced, and we truly appreciate you bringing these concerns to our attention.
Comentó el: 6 mar. 2025
Good stay
Risposta dell'hotel
Comentó el: 7 mar. 2025
Thank you for taking the time to share your experience with us. We truly appreciate your loyalty as a member and regret that your check-in experience did not meet the level of recognition you deserve. While the complimentary welcome gift isn’t always expected, we understand that these small gestures can make a difference, and we will review our processes to ensure our elite members feel valued upon arrival.
We’re glad to hear that you found the room clean and the bed comfortable, as we strive to provide a restful stay for all our guests. However, we apologize for any inconvenience caused by the room size, thin walls, or difficulty accessing the hotel. Your feedback regarding these aspects is important, and we will take it into consideration as we look for ways to improve the guest experience.
It’s great to hear that you found the breakfast area bright and well-maintained. We are always working to provide a fresh and satisfying start to the day, and we appreciate your comments on our offerings.
While we’re glad that our hotel served its purpose for your one-night stay, we regret that it did not fully meet your expectations compared to other locations. We appreciate your insights and will use them to make necessary improvements. We hope you’ll consider giving us another opportunity in the future.
Posizione
9 Avenida de la Cornisa, Puerto Rico, 35130, Spagna|0,37 km dal centro
10 attivitànel raggio di 0,29 km
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
Ci dispiace, non sono ammessi bambini in questo hotel
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