Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Cascade Wellness Resort in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Restaurante Senses is closed from Mon 08 Dec 2025 until Thu 01 Jan 2026 Restaurante Mundi is closed from Mon 08 Dec 2025 until Thu 01 Jan 2026 Spa/wellness centre is closed from Mon 08 Dec 2025 until Thu 01 Jan 2026 Hot tub/jacuzzi is closed from Mon 08 Dec 2025 until Thu 01 Jan 2026 Please note that guests under 16 years old are not allowed to use the spa and gym facilities. Please note that the heated pool is the outdoor Spa Pool. Please notify Cascade Wellness Resort in advance if any extra beds are required. Please mention this in the Special Request box when booking (see Hotel Policies). Please note that for early departures 100% total reservation amount is charged. Please note that rooms and apartments have different check-in and check-out times: Rooms: Check-in: from 15:00 Check-out: until 12:00 Apartments: Check-in: from 16:00 Check-out: until 11:00 Please note that double or twin rooms can only accommodate children up to 2 years old in a cot. Please note that payment of the total amount of the reservation is required upon check-in. Please note that extra beds for children between 3 and 12 years old are free and for adults they are not included in the total price of the reservation. Please note when booking [5] rooms or more, different policies and additional supplements may apply. Please note that pets are allowed (as long as it weighs up to 10 kg) in the apartments or Villas at an extra charge of 25€ per pet, per day and a deposit of EUR 100 per pet and vaccination records will be requested for any damages or accidents caused by the animal. Please note that only a maximum limit of 1.000€ in cash payments are allowed. From December 2025 until the 01st of January 2026 the apartments will be available exclusively on a Room Only basis. During this period, some resort facilities will be temporarily closed, including: hotel rooms, restaurants, bar, spa, and kids club. Reception will remain operational from 9:00 AM to 6:00 PM and will be located at Apartment No. 601.
