Imperial Hotel&Spa - Baile Olanesti
Aleea Trandafirilor, 245300, Romania
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 11:30 |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Imperial Hotel&Spa - Baile Olanesti
Imperial Hotel&Spa - Baile Olanesti
Located in Băile Olăneşti, 26 km from Cozia AquaPark, Imperial Hotel&Spa - Baile Olanesti provides accommodation with a fitness centre, free private parking, a terrace and a restaurant.
Ratings and reviews
Cleanliness2.0
Location2.8
Service2.4
Rooms2.0
Value2.3
Sleep quality2.5
Traveller reviews
Family traveller
Comment: 26 Feb 2025
Stayed in: Feb 2025
Vacation
Wonderful 5 day stay. Cleanliness in the rooms and in the hotel premises, also in the treatment base, the spa area very nice and clean. Hearty and varied breakfast, at lunch and dinner the menu could be more varied. We will definitely be back.
Group traveller
Comment: 27 Aug 2024
Stayed in: Jun 2024
A terrible experience at this hotel... which is ironically called "Imperial"! :))
I booked a suite at this hotel, attracted by the promise of a jacuzzi on the terrace. When we tried to use it, we were met with a disgusting smell. We turned on the bubble system, hoping the odor would dissipate, but the water began to foam suspiciously, indicating deplorable hygiene. We decided not to get into the water.
In the morning, in daylight, we noticed that the edge of the jacuzzi was dirty after the foam had dissolved, and the water was greenish. (See photos)
At check-out, I calmly and without making demands, informed the reception about these issues, but the attitude of the lady at the front desk was extremely aggressive. She said, "Well, of course the water is filthy if you go in fully clothed or who knows what else you did...". I tried to explain, without success, that we hadn't even put a hand in the water. :)
At breakfast, I ordered a cappuccino and agreed to pay extra, but it was of unacceptable quality, both in presentation and taste.
After finishing our meal, my foreign colleague tried to politely communicate the issue in English, apologizing but saying he couldn't drink the coffee because it didn't look right. The lady who prepared the coffee, not understanding English, responded aggressively in Romanian: "...tell him to leave me alone and not to pay for it...", directing her message to a man she was sitting with at the table.
The lady was the same person from the reception, and she was having breakfast at the same time as the guests, at a table full of documents and other items, creating an unprofessional image for a 4-star hotel.
I requested a discussion with a manager, and after delays and contradictory answers, he appeared and treated us with the same superiority and aggression. The hotel administrator was, in fact, the man to whom the multi-role lady had sent the message: "...tell him to leave me alone and not to pay for it...".
When I asked why he allowed such reactions from his staff towards customers, he replied: "What do you want, man, for us to get on our knees in front of you just because you're a customer..?"
The unprofessional behavior, his attire, and the contradictory answers from the receptionist made me suspicious of the administrator's role. There is a possibility that this man was not the actual hotel administrator, and if that is the case, he will need to answer to the authorities for falsely declaring his role.
I also noticed other unacceptable issues for a 4-star accommodation: torn bathrobes, a toilet seat secured with only one screw, damaged bathroom furniture, and foreign staff who don't speak either Romanian or English.
I could have easily overlooked all of this, as I was on vacation, relaxed, and apart from the jacuzzi incident, we actually had a good time. The suite is decent, the spa is well-equipped with many relaxation areas... it could have been a good experience if the receptionist had behaved appropriately when I simply pointed out some legitimate issues without making demands.
I didn't even need an apology, but I cannot accept being treated with aggressive attitude, insults, and frustrated reactions, especially after paying 1300 Ron for one night.
After this experience, I believe that sanitary and hygiene standards are not being met, which is why I alerted the authorities. The attitude towards customers is unacceptable. I was embarrassed in front of my colleagues for the way we were treated by a frustrated and incompetent receptionist and an even less competent administrator.
In the morning, in daylight, we noticed that the edge of the jacuzzi was dirty after the foam had dissolved, and the water was greenish. (See photos)
At check-out, I calmly and without making demands, informed the reception about these issues, but the attitude of the lady at the front desk was extremely aggressive. She said, "Well, of course the water is filthy if you go in fully clothed or who knows what else you did...". I tried to explain, without success, that we hadn't even put a hand in the water. :)
At breakfast, I ordered a cappuccino and agreed to pay extra, but it was of unacceptable quality, both in presentation and taste.
After finishing our meal, my foreign colleague tried to politely communicate the issue in English, apologizing but saying he couldn't drink the coffee because it didn't look right. The lady who prepared the coffee, not understanding English, responded aggressively in Romanian: "...tell him to leave me alone and not to pay for it...", directing her message to a man she was sitting with at the table.
The lady was the same person from the reception, and she was having breakfast at the same time as the guests, at a table full of documents and other items, creating an unprofessional image for a 4-star hotel.
I requested a discussion with a manager, and after delays and contradictory answers, he appeared and treated us with the same superiority and aggression. The hotel administrator was, in fact, the man to whom the multi-role lady had sent the message: "...tell him to leave me alone and not to pay for it...".
When I asked why he allowed such reactions from his staff towards customers, he replied: "What do you want, man, for us to get on our knees in front of you just because you're a customer..?"
The unprofessional behavior, his attire, and the contradictory answers from the receptionist made me suspicious of the administrator's role. There is a possibility that this man was not the actual hotel administrator, and if that is the case, he will need to answer to the authorities for falsely declaring his role.
I also noticed other unacceptable issues for a 4-star accommodation: torn bathrobes, a toilet seat secured with only one screw, damaged bathroom furniture, and foreign staff who don't speak either Romanian or English.
I could have easily overlooked all of this, as I was on vacation, relaxed, and apart from the jacuzzi incident, we actually had a good time. The suite is decent, the spa is well-equipped with many relaxation areas... it could have been a good experience if the receptionist had behaved appropriately when I simply pointed out some legitimate issues without making demands.
I didn't even need an apology, but I cannot accept being treated with aggressive attitude, insults, and frustrated reactions, especially after paying 1300 Ron for one night.
After this experience, I believe that sanitary and hygiene standards are not being met, which is why I alerted the authorities. The attitude towards customers is unacceptable. I was embarrassed in front of my colleagues for the way we were treated by a frustrated and incompetent receptionist and an even less competent administrator.
Couple
Comment: 9 Jun 2023
Stayed in: May 2023
DO NOT GO - WARNING
We wanted to have treatment in Baile Olanesti, and unfortunately we had chosen this nightmare hotel, due to their website, that fit our requirements. When arrived at the hotel , nothing that was mentioned on their website was really true. We felt we have been deceived, not only with the appearance of the hotel but also with the unreasonable behaviour of the staff including the owner of the hotel Vali Ghimpe. Our room was superficially cleaned, toilet and shower have never been cleaned during our 7 days stay at this hotel. No space in the bathroom to have our towels or toiletries, towels were left on the bed or chairs by the staff, and we have to use the bidee to keep our tooth paste, shampoo etc. The bedding was changed after 5 days at our request. There is only one lift in this hotel for the staff and for the tourists, most of the days we had to use the stairs, because staff was using the lift regularly. The Parking space was not big enough and not marked ,so, everybody was parking the cars wherever they wanted, it was a chaos and lack of organisation. We had to park our car far away and walk aprox 1 mile every day from this hotel to our car. Breakfast was served with no protection gloves, staff was touching the food with their bare hands. Extremely unhygienic and dangerous for our health. repairs and building work was carried out until 23:30 in the night. We were exhausted and had sleepless nights. When complained about the unbearable noise, the owner Vali Ghimpe had an uncontrolled rage fit. We suffered insults, verbal abuse , threats and finally she told us to leave the hotel, with the question, quote:" Why did you come here"? There was no kettle in the room for a coffee or tea, no tissues eithers. The price is extremely expensive for what you get. I can say unreasonable and unjustified. For £85/per night one can have a brilliant hotel in UK or any other countries in Europe, but not in this country. We found no hospitably and our holiday was ruined . We did not find heaven, as they say on their website, but hell
This is not a 4 star hotel
This is not a 4 star hotel
Family traveller
Comment: 21 May 2023
Stayed in: May 2023
Good vacantion în România!
Very nice place to relax and to spend a high quality time with the family! High class of spa!!! Very nice pools , showers, dry/wet sauna, salina........ We will be back to relax and for precious times spended with the family! The City is very clean, quiet and with fresh air, just to have short walks to recharge your battery!
Group traveller
Comment: 13 Nov 2022
Stayed in: Nov 2022
Very good pizza
The food is very, very good. I ate here with one of my friends, I ordered a pizza and it was delicious, the best that I have ever eaten till now. The hotel is vey nice, but I cant' t say more because I didn't sleep there. Next week we plenned to go to spa there because from outside the hotel is amazing.
Location
Aleea Trandafirilor, 245300, Romania
10 things to dowithin 0.77 km
Check in and check out
Check in from:
16:00
Check out before:
11:30
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Imperial Hotel&Spa - Baile Olanesti: FAQs
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