Al Aqeeq Madinah Hotel
Musab Bin Omair Street, North Central Region , Medina, 41442, Arabia Saudita
Encuentra el mejor hotel en Medina para las fechas que buscas, por precio o preferencia
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No incluye cargos ni impuestos
Datos clave
Check-in a partir de: | 16:00 |
|---|---|
Check-out antes de: | 12:00 |
Desayuno | Desayuno disponible |
Mascotas | No se admiten mascotas |
Niños | Los menores son bienvenidos en este hotel |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Recepción 24 horas
Restaurante
No fumadores
Más sobre Al Aqeeq Madinah Hotel
Al Aqeeq Madinah Hotel
Al Aqeeq Madinah Hotel is located in Medina, just a few steps from the holy Haram. Guests can enjoy free WiFi throughout the property. Rooms here will provide you with a flat-screen satellite TV, air conditioning and a minibar.
Calificaciones y opiniones
Limpieza3.6
Ubicación4.6
Servicio3.6
Habitaciones3.7
Relación costo-beneficio3.7
Calidad del sueño3.9
Opiniones de los viajeros
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Comentarios de los viajeros
Viajero en familia
Comentó el: 17 feb. 2025
Superb
Very friendly staff, concierge and housekeeping team. Again Masjid Al Nawabi is literally seconds away from the hotel.
Housekeeping team is amazing they do everything they can to keep your rooms neat and tidy at all times.
Would definitely stay at Al Aqeeq Madinah again In Shaa Allah.
Housekeeping team is amazing they do everything they can to keep your rooms neat and tidy at all times.
Would definitely stay at Al Aqeeq Madinah again In Shaa Allah.
Respuesta del hotel
Comentó el: 18 de febrero
Dear Guest Thank you for your kind review! We're delighted to hear that you had a great experience at our hotel. Our team works hard to provide exceptional service, and it's always rewarding to receive such positive feedback. We appreciate your kind words and can't wait to welcome another memorable stay. See you soon!
Zainab Ibrahim
Guest Relation officer
Zainab Ibrahim
Guest Relation officer
Viajero en familia
Comentó el: 16 abr. 2025
Do NOT book here. Poor service, poor everything.
Go elsewhere!
Spend your money elsewhere. The service is disgusting. We were a group of 17 (seventeen), and we had no help with our bags, so all 17 of us had to drag our bags upstairs.
Our bedroom was miniscule, but I could live with that; if it wasn't for the leaking bathroom, which put your life in jeopardy due to the slippery floor (plus it's gross). Even that, i could live with. Except that the phones were being upgraded, and no one thought to inform the guests. So if your floor was wet and you need towels, you had better be versed in telepathy to be able to communicate that you need towels for the floor.
The hotel doesn't have 4 restaurants like they claim. Just one cafeteria style place with underwhelming food. And since the phones dont work, there is no room service. Then the coffee shop downstairs. That's the 4 "restaurants"
The breakfast is underwhelming and has the feel of a hospital canteen. And mind you, they change their hours of operation daily. One day, you come downstairs and there are full tables and waiters running around. The next day the waiter is chasing you out (like literally telling you to leave) at 5.45am because they start at 6am. They will not lift a finger to help you before 6am. Mind you, there are plenty of people who are in ihram and are travelling early and need to get cracking. Nope. The hotel waitstaff will NOT help you. Go fish!
The Concierge and front desk staff are so clearly untrained. They chew gum (open mouthed- gross); they are incompetent; they are perhaps unused to dealing with women. That's my only guess for their attitude and behaviour. And they don't give a damn. We had asked a shop to drop off a parcel for us, and advised them of our room number etc. Nope. They can't accept. Don't bother with your room getting cleaned. If you're lucky, it will be done. If not, enjoy your filthy room and wet floor towels. Unless you want to wait for ages to get a lift and go downstairs to be faced with gum-chewing staff at the front desk.
Today is my last day here and I can't wait to leave this place. Al-Aqeeq? More like Al-Akaka. There are better establishments nearby with better service. Spend your money there. Trust me.
Spend your money elsewhere. The service is disgusting. We were a group of 17 (seventeen), and we had no help with our bags, so all 17 of us had to drag our bags upstairs.
Our bedroom was miniscule, but I could live with that; if it wasn't for the leaking bathroom, which put your life in jeopardy due to the slippery floor (plus it's gross). Even that, i could live with. Except that the phones were being upgraded, and no one thought to inform the guests. So if your floor was wet and you need towels, you had better be versed in telepathy to be able to communicate that you need towels for the floor.
The hotel doesn't have 4 restaurants like they claim. Just one cafeteria style place with underwhelming food. And since the phones dont work, there is no room service. Then the coffee shop downstairs. That's the 4 "restaurants"
The breakfast is underwhelming and has the feel of a hospital canteen. And mind you, they change their hours of operation daily. One day, you come downstairs and there are full tables and waiters running around. The next day the waiter is chasing you out (like literally telling you to leave) at 5.45am because they start at 6am. They will not lift a finger to help you before 6am. Mind you, there are plenty of people who are in ihram and are travelling early and need to get cracking. Nope. The hotel waitstaff will NOT help you. Go fish!
The Concierge and front desk staff are so clearly untrained. They chew gum (open mouthed- gross); they are incompetent; they are perhaps unused to dealing with women. That's my only guess for their attitude and behaviour. And they don't give a damn. We had asked a shop to drop off a parcel for us, and advised them of our room number etc. Nope. They can't accept. Don't bother with your room getting cleaned. If you're lucky, it will be done. If not, enjoy your filthy room and wet floor towels. Unless you want to wait for ages to get a lift and go downstairs to be faced with gum-chewing staff at the front desk.
Today is my last day here and I can't wait to leave this place. Al-Aqeeq? More like Al-Akaka. There are better establishments nearby with better service. Spend your money there. Trust me.
Respuesta del hotel
Comentó el: 22 de abril
Dear Mr.Saadia
Saadia, we're sorry to hear about your disappointing experience. We strive to provide exceptional service, and it's disappointing to hear that we fell short during your stay. We appreciate your feedback and assure you that we take it seriously. Rest assured that our team is currently working on improving the issues mentioned in your review. We hope you give us another chance to exceed your expectations in the future. Shahad Alrefaei Guest Relations Supervisor
Saadia, we're sorry to hear about your disappointing experience. We strive to provide exceptional service, and it's disappointing to hear that we fell short during your stay. We appreciate your feedback and assure you that we take it seriously. Rest assured that our team is currently working on improving the issues mentioned in your review. We hope you give us another chance to exceed your expectations in the future. Shahad Alrefaei Guest Relations Supervisor
Grupo de viajeros
Comentó el: 29 mar. 2025
Disappointing Service and Unresolved Issue Despite Paying Premium Price
I booked two rooms at this hotel for 7 days, paying SAR 20,550. Additionally, I purchased Sahoor coupons from the reception (coupon numbers 2017 and 2018), which were placed on my table. After room service, these coupons went missing—most likely discarded by the cleaner by mistake.
I approached the night duty manager (Aleej) to explain the situation and requested him to check with the restaurant to verify whether these coupons had been used. Unfortunately, he was rude and unhelpful, refusing to assist in any way.
The next day, I spoke to the day duty manager, Sarah, who was very polite and understanding. She assured me she would inform the evening duty manager to allow me access to the meals covered by the lost coupons. However, when I returned in the evening, the night duty manager told me he needed to confirm with Sarah. After an hour, he claimed that she had denied my request, contradicting what she had told me earlier.
Despite paying SAR 20,550, the hotel was unwilling to resolve a simple issue worth just SAR 260. Instead of verifying with the restaurant whether the coupons had been used, they dismissed my concern entirely.
I had booked directly from the hotel’s website to support them and avoid third-party fees, expecting better service. However, based on this experience, I strongly recommend booking through an agent or through booking.com who can assist in such matters, as the hotel staff were not willing to provide proper support.
Very disappointed with the service!
I approached the night duty manager (Aleej) to explain the situation and requested him to check with the restaurant to verify whether these coupons had been used. Unfortunately, he was rude and unhelpful, refusing to assist in any way.
The next day, I spoke to the day duty manager, Sarah, who was very polite and understanding. She assured me she would inform the evening duty manager to allow me access to the meals covered by the lost coupons. However, when I returned in the evening, the night duty manager told me he needed to confirm with Sarah. After an hour, he claimed that she had denied my request, contradicting what she had told me earlier.
Despite paying SAR 20,550, the hotel was unwilling to resolve a simple issue worth just SAR 260. Instead of verifying with the restaurant whether the coupons had been used, they dismissed my concern entirely.
I had booked directly from the hotel’s website to support them and avoid third-party fees, expecting better service. However, based on this experience, I strongly recommend booking through an agent or through booking.com who can assist in such matters, as the hotel staff were not willing to provide proper support.
Very disappointed with the service!
Respuesta del hotel
Comentó el: 5 de abril
Dear Mr.Naveed We're sorry to hear about your disappointing experience. We understand that you encountered issues during your stay, and we apologize for any frustration this may have caused. Your feedback is important to us, and we will take it into consideration as we work to improve our services. We hope you will consider staying with us again in the future so we can show you the improvements we have made.
Shahad Alrefaei
Guest relation supervisor
Shahad Alrefaei
Guest relation supervisor
Parejas
Comentó el: 18 feb. 2025
It could be improved.
The hotel is in a great location just a short walk to Masjid Nabawi which is very convenient for prayers. The rooms were clean and comfortable and the staff were friendly and helpful. However, the air conditioning had a bad smell which was unpleasant. If they fix this issue, it would be perfect
Respuesta del hotel
Comentó el: 19 de febrero
Dear Guest Thank you for your kind review! We're delighted to hear that you had a great experience at our hotel. We sincerely value your feedback, and we always strive to offer an exceptional experience to all our guests. We hope to have the opportunity to surpass your expectations during your next visit.
Sara Alhejaili
Guest Relation officer
Sara Alhejaili
Guest Relation officer
Viajero de negocios
Comentó el: 17 feb. 2025
Just good
+ Location is strategic
+ Staff And Facility is standard hotel
+ Stay there only for around 14 hours so its just okay
+The Breakfast is quite complete and nice
-Room need renovation,looks dusty maybe because its quite old looks with the carpet
+ Staff And Facility is standard hotel
+ Stay there only for around 14 hours so its just okay
+The Breakfast is quite complete and nice
-Room need renovation,looks dusty maybe because its quite old looks with the carpet
Respuesta del hotel
Comentó el: 18 de febrero
Dear Guest Thank you for your kind review! We're delighted to hear that you had a great experience at our hotel. Our team works hard to provide exceptional service, and it's always rewarding to receive such positive feedback. We appreciate your kind words and can't wait to welcome another memorable stay. See you soon!
Zainab Ibrahim
Guest Relation officer
Zainab Ibrahim
Guest Relation officer
Excelente ubicación
Musab Bin Omair Street, North Central Region , Medina, 41442, Arabia Saudita|0.43 km desde el centro de la ciudad
10 actividades disponiblesen un radio de 0.55 km
0.55 km
0.99 km
0.76 km
Aeropuertoen un radio de 13.93 km
13.93 km
Check-in y check-out
Check-in a partir de:
16:00
Check-out antes de:
12:00
Información importante
Los menores son bienvenidos en este hotel
mayores de 7 año
$ 165,224 (SAR150) por persona por noche
Menores de 5 años
Gratis
No se admiten mascotas
Desayuno disponible
Menú de desayunos
Bufet
Opciones de desayuno
Desayuno asiático, Desayuno continental
Precio del desayuno
$ 110,150 (≈SAR 100) por persona
Non-Muslims may enter Medina, but must keep distance from the Al-Masjid al-Nabawi. Please note to check with hotelif they accept non-muslim guests.
As per the directives of the Tourism Ministry In Saudi Arabia, the Official Checkin time in Makkah and Madinah officially starts from 6pm onwards therefore the Hotel Check-in time may vary and kept at the discretion of the Hotel.
According to government policy and social customs in Saudi Arabia, it applies to Saudi Nationals and Residents that a marriage certificate needs to be provided upon check-in if a male and female shares a room.
Este hotel acepta las siguientes formas de pago:
Cash
Preguntas frecuentes sobre Al Aqeeq Madinah Hotel
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