Hotel Pearl Suites, General Santos

Name: Pearl Suites
Address: 45HJ+FMR, General Santos, 9500, Filippine, General Santos, 9500, Filippine

$ 727.535

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In sintesi

Check-in dalle ore:	14:00
Check-out entro le ore:	12:00

Servizi

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Wi-Fi

Parcheggio

Reception 24h

Ascensore

Servizio in camera

Accesso sedia a rotelle

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Pearl Suites

Pearl Suites si trova a General Santos. KCC Mall of Gensan e Robinsons Place Gensan sono due tappe fondamentali per gli amanti dello shopping. A livello naturalistico, invece, spiccano Parco di San Paolo e Queen Tuna Park. Hotel a General Santos con reception aperta 24 ore su 24 e ristoranteIn questo hotel sono disponibili un ristorante, una sala per riunioni e servizio di lavanderia e lavaggio a secco. Non mancano gli extra a costo zero come il Wi-Fi gratuito nelle aree comuni e un parcheggio gratuito. Altri servizi includono una reception aperta 24 ore su 24, supporto per la prenotazione di escursioni e biglietti e una cassetta di sicurezza presso la reception. Pearl Suites offre 43 sistemazioni con aria condizionata e comode pantofole. La TV a schermo piatto con canali via cavo. I bagni sono dotati di doccia. Durante il tuo soggiorno puoi navigare su Internet utilizzando la connessione wireless gratuita. Le pulizie vengono eseguite tutti i giorni; inoltre, è possibile richiedere servizio massaggi in camera.

Valutazioni e recensioni

Servizio4,0

Camere4,0

Rapporto qualità prezzo4,0

Qualità del sonno4,0

Recensioni dei viaggiatori

Viaggiatore in famiglia

Data del commento: 7 lug 2025

Periodo del soggiorno: lug 2025

4th of July

As a Diamond Member, Hilton Garden Visalia is a very nice and quite location even though the Hotel set right off HWY 198. I have stayed at this location numerous times with no issues.
From checking in/out, using the onsite gym/laundry room are very clean. We have used the pool facility once with plenty of clean/dry pool towels on site.
I have read other reviews good and bad. I can only rate my from our experiences at this location. The staff are very friendly or quick to any items we might need (coffee creamy, sugar or utensils.
It would be nice if the property would have more TV channels or provider in rooms, bar to stay open a little later since it is a "bar".
Thank you very much for the hospitality. Keep up the great job you do, since customer service industry isn't easy "and NO the customer isn't always right".

Risposta dell'hotel

Data del commento: 9 lug 2025

Thank you so much for your feedback, Harvey! We are very happy to hear our team has delivered exceptional hospitality that made you feel valued and comfortable during your time with us, and you found our available amenities to be clean and fit your needs perfectly.
We value your comment regarding our bar operating hours and available channels, and we will take this into consideration as we continue to improve as a whole.
Thank you again for your support for our dedicated Hilton Garden Inn Visalia team, and we look forward to another chance to deliver a memorable experience for you! Safe travels.

Viaggiatore in famiglia

VA

Data del commento: 7 lug 2025

Periodo del soggiorno: lug 2025

Okay stay

We stayed here on our way to Seqoia & Mings Canyon National Parks and it was a great location for that. Unfortunately they also now charge for parking I assume because of this which just seems unnecessary. Our room was okay - the beds were kind of hard, the shower water pressure was pathetic, and the timer in the bathroom light cut out on me so I finished my shower in the dark, lol. We didn’t buy anything at the restaurant so I can’t comment there. Overall, I might stay here again if I’m in the area, but I’d look for other options first.

Risposta dell'hotel

Data del commento: 9 lug 2025

Thank you for taking a moment to share your experience. We are sorry to hear you did not leave feeling confident in returning to us due to the challenges you faced during your stay.
We appreciate and value your input regarding our parking fee, as well as the amenities offered at our property. We will take this into consideration as we continue to evaluate our offerings and improve overall.
We hope we can see you again and deliver an experience that leaves a more positive and meaningful impression of Hilton Garden Inn Visalia. Thank you again for your time, and safe travels!

Viaggiatore in famiglia

Data del commento: 22 giu 2025

Periodo del soggiorno: mag 2025

Take All Your Belongings With You – No Help If You Forget Anything

Make sure you double- and triple-check your room before checking out. If you forget anything—especially something valuable—you can consider it lost forever. The hotel staff shows no willingness to assist in locating lost items. I had a very disappointing experience trying to recover my belongings, and their lack of response and accountability was shocking. I expected better from a Hilton property.

Risposta dell'hotel

Data del commento: 24 giu 2025

Hello, Frank
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment regarding your missing belongings, and we truly understand how stressful it can be to misplace a valuable item while traveling.
At Hilton Garden Inn Visalia, guest security and satisfaction are top priorities, and we take all lost item reports seriously. Upon receiving your missing item report, our team took immediate and thorough steps to assist, including reviewing our camera footage, ultimately concluding that your laptop was not at this hotel. It was non-conclusive that this device was left in your room and we immediately encouraged you to contact the authorities.
Unfortunately, during the course of our investigation, there was no clear information given to us about where within the hotel the item may have been left, and no indication it was seen on property after your departure. We also understand that your device later pinged at a location outside of our hotel.
While we are always committed to assisting our guests to the fullest extent possible, we must clarify that the hotel cannot assume responsibility for personal belongings left behind or lost. We strongly encourage all guests to double-check their rooms prior to checkout to help avoid these unfortunate situations.
We’re truly sorry that your experience fell short of expectations. While we respectfully disagree with the characterization that our team was unwilling to assist, we appreciate the opportunity to clarify the extensive steps we took on your behalf.
We value all guest feedback, even when it’s critical, as it helps us continue to improve. We hope you will consider giving us another opportunity to welcome you in the future and to provide you with a more positive stay.

Viaggiatore di affari

Data del commento: 26 feb 2025

Periodo del soggiorno: feb 2025

Terrible service

Rooms were fine, but the service is terrible. I work a little later and stay at Hilton Garden Inn for my travels due to the restaurant on site that allows me to come back and enjoy a meal before turning in. To my surprise, the restaurant had closed early and I was unable to get service. After sitting down the waitress took her time getting over only to tell me that the kitchen was closed early tonight as the manager allows that when they aren’t busy. Not very helpful for those of us who work later. Then the staff started laughing at my situation. Very disrespectful. Of all the Hiltons I have stayed at, this is the only time I have ever experienced this level of dissatisfaction.

Risposta dell'hotel

Data del commento: 11 mar 2025

Thank you for sharing your experience with us. We sincerely apologize for the disappointment you encountered during your stay, especially regarding the early closure of our restaurant and the service you received. This is not the level of hospitality we strive to provide, and we regret that we fell short during your visit.
Your feedback is invaluable, and we will be addressing this matter with our team to ensure that all guests, regardless of their arrival time, receive the quality service they deserve. We understand how important it is to have a reliable dining option after a long day of work, and we will work to prevent situations like this from happening in the future.
We truly appreciate your loyalty to Hilton Garden Inn and would love the opportunity to welcome you back. On your next visit, we hope to show you the high standards of service and hospitality that you expect and deserve. Please feel free to reach out to us directly before your next stay so we can personally ensure a more enjoyable experience.

Viaggiatore di affari

Data del commento: 12 feb 2025

Periodo del soggiorno: feb 2025

Brand new hotel with no car charger

The hotel was just fine overall, but for a brand-new property, I expected better attention to detail. There were several small discrepancies in the room, and the shower wasn’t clean, which was disappointing. The biggest downside is the lack of an electric car charger, something that should be standard for a new hotel. Instead, I had to drive to the nearby Wyndham property to charge my vehicle. Honestly, I should’ve just booked there in the first place.

Risposta dell'hotel

Data del commento: 11 mar 2025

Thank you for taking the time to share your feedback. We’re glad to hear that you found our hotel overall to be fine, but we sincerely apologize for the discrepancies in your room and the cleanliness issue in the shower. This is not the level of detail and service we strive to uphold, and we will be addressing these concerns with our housekeeping team to ensure improvements.
Regarding the lack of an electric vehicle charger, we completely understand your frustration. As sustainability and convenience are important to our guests, we are actively working on installing EV charging stations at our property. We appreciate your patience as we work through this process and hope to have them available soon.
We truly value your feedback and would love the opportunity to welcome you back in the future to experience the improvements firsthand. Please don’t hesitate to reach out to us directly for any assistance with future stays.

Posizione

45HJ+FMR, General Santos, 9500, Filippine|1,98 km dal centro

10 attivitànel raggio di 2,35 km

Aeroportonel raggio di 6,26 km

Check-in e check-out

Check-in dalle ore:

14:00

Check-out entro le ore:

12:00

Informazioni utili

Letti extra

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Culla

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Pearl Suites: domande frequenti

Pearl Suites dispone di un ristorante?

Quai sono gli orari di check-in e check-out presso Pearl Suites?

Pearl Suites dispone di un parcheggio?

Quanto dista Pearl Suites dal centro di General Santos?

Dove si trova Pearl Suites?

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