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Datos clave

Check-in a partir de:
15:00
Check-out antes de:
12:00
Desayuno
Desayuno disponible
Mascotas
No se admiten mascotas
Niños
Los menores son bienvenidos en este hotel

Servicios

Wi-Fi
Estacionamiento
Aire acondicionado
Transporte del aeropuerto
Alberca
Centro de acondicionamiento

Más sobre Playacar Palace - All Inclusive

Playacar Palace - All Inclusive

Playacar Palace All Inclusive se encuentra en el área de Playacar en Playa del Carmen, cerca de parques temáticos y en la playa. La belleza natural de la zona puede apreciarse en Playa principal de Playa del Carmen y Playa de Playacar, mientras que Parque temático Xplor y Parque temático ecológico Xcaret son algunos de los puntos de interés más populares de la zona. También vale la pena conocer Aviario Xaman Ha y Temazcal Natura. ¿Quieres mojarte un poco? En la zona te esperan muchas aventuras con actividades como buceo, snorkel y parasailing. Propiedad de lujo en la playa, con alberca al aire libreDisfruta del sol en la playa o relájate en el spa de servicio completo de Playacar Palace All Inclusive. Después, prueba la cocina de uno de los 3 restaurantes de esta propiedad. Playacar Palace All Inclusive tiene 201 opciones de hospedaje con estación para iPod y artículos del minibar gratis. Las camas están equipadas con ropa de cama de alta calidad. Hay televisión LED de 21 pulgadas con canales vía satélite premium. Los baños están equipados con tina y regadera independientes con tina de hidromasaje, batas, pantuflas y amenidades de baño de diseñador. Los huéspedes pueden navegar en línea gracias al acceso a wifi gratis. Los servicios para las personas que viajan por negocios incluyen escritorio y caja de seguridad (con espacio para laptop), además de teléfono; las llamadas locales y de larga distancia son gratuitas (aplican restricciones). Las habitaciones también incluyen agua embotellada de cortesía y cafetera y tetera. Se proporciona servicio nocturno de cortesía y servicio de limpieza todos los días. La propiedad cuenta con una alberca al aire libre y chapoteadero. Otras alternativas de esparcimiento incluyen sauna y sala de fitness. Los huéspedes menores de 18 años no pueden acceder al siguiente servicio: tina de hidromasaje. Las siguientes actividades de recreación se pueden practicar en la propiedad o en los alrededores. Es posible que apliquen cargos.

Calificaciones y opiniones

Limpieza4.9
Ubicación4.8
Servicio4.9
Habitaciones4.7
Relación costo-beneficio4.6
Calidad del sueño4.7

Opiniones de los viajeros

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Comentarios de los viajeros
Parejas

Comentó el: 20 jun. 2025

A New Favorite

Madre Mía at Playacar Place quickly became our favorite restaurant to date. From the moment we arrived, the atmosphere set the tone for a perfect evening — warm, inviting, and effortlessly stylish. The attention to detail in the décor and lighting made it feel both upscale and comfortable.
But the real standout was the food. Every dish we tried was impeccably prepared, bursting with flavor and beautifully presented. You can tell the chefs care deeply about quality and creativity. The service was just as impressive — attentive, friendly, and never rushed.
If you’re in the area, do yourself a favor and make a reservation. Madre Mía is a true gem, and we can’t wait to go back.

Respuesta del hotel

Comentó el: 21 de junio

Dear glennhV1310JL,
Thank you for your kind words and for taking the time to share such a thoughtful review regarding your recent vacation at Playacar Palace.
It is a pleasure to know that your experience at Madre Mía left such a memorable impression and that the ambiance, culinary offerings, and service all contributed to a perfect evening.
Your recognition of the care and creativity behind each dish is deeply appreciated. Our culinary and service teams are committed to providing exceptional moments through attention to detail and genuine hospitality, and it is truly rewarding to know that this was reflected during your visit.
We look forward to the opportunity of welcoming you again in the near future to continue exceeding your expectations.
Warm regards,
Vianey
E-Concierge
Playacar Palace.
Parejas

Comentó el: 1 mar. 2025

There Are So Many Things To Do In And Around the Surrounding Area.

We just returned from Playacar Palace where we went with another couple for a week. It is a smaller resort, but very well taken care of, and it is an all inclusive family friendly resort. The rooms were always clean and fully stocked with towels and the staff were very friendly. Our rooms were always fresh and the beds made sometimes 2 or 3 times a day.
The beach is also nicer than the Moonpalace Sunrise beach as there was very little sargassam seaweed. The water was a little rough the last few days, but a welcome escape from the pools.
There is a few restaurants in the hotel and we tried them all. Our favorites were the Italian Trattoria and Madre Mia.
Kevin at Trattoria made the service absolutely perfetto! He was very attentive and seemed to know exactly when we were all done and then had our next dish ready.
I don't know if it was the time of the season, but it was also not too busy and we prefer that more intimate and quiet dinner. We loved the thin breadsticks and the Italian drinks and the entire staff work so hard everywhere on the resort.
At Madre Mia which is Latin American cuisine, we were met by the friendly hostess Edith at the front who found us our table. Our server the first night was Ivan and he recommended a few appetizers. We ordered a few to try and some main dishes, and it was amazing food!
We liked it so much we went back a second night and once again Edith greeted us. Rigoberto was our server this second night and recommended fantastic drinks to try. We ordered different items to try and were as just impressed with everything being cooked perfectly and it was so flavorful! It definately became our favorite place.
There is so much to do at this resort, that the week just flies by. We went out everyday walking and shopping on 5th Avenue and did a day trip to Cozumel that is free, you don't need resort credits. Just choose and pay for anyone of the 3 ferries that are leaving on the half hour time slots. They all run about 16 - 19 US per person, depending on the time of day and which ferry you take.
There are excursions you can also book but we didn't go this time as we were happy just hanging in the local areas.
The four of us all really enjoyed this week and will definately be coming back.

Respuesta del hotel

Comentó el: 3 de marzo

Dear lemongirlc,
Thank you for sharing such a thoughtful review of your recent stay at Playacar Palace. We are thrilled to hear that you and your friends had an enjoyable and relaxing week with us. It’s wonderful to know that you appreciated the clean and well stocked rooms, the intimate and quiet dining experiences, and the attentive service provided by our team, especially Kevin, Edith, Ivan, and Rigoberto. Your kind words will certainly be passed along to them.
We’re also pleased to hear that you enjoyed our beach, with its minimal seaweed, and that you found plenty of activities to enjoy both at the resort and in the surrounding area. Your experience at Trattoria and Madre Mia is exactly the kind of service we strive to offer, and we’re glad to know you found the food and atmosphere to your liking.
It would be a pleasure to welcome you back for another memorable stay, and we look forward to hosting you again in the future.
Kind regards,
Vianey
E-Concierge
Playacar Palace.
Grupo de viajeros

Comentó el: 23 feb. 2025

Small hidden gem

I was there a couple of weeks ago with a group of friends. WE HAD A BLAST! We relaxed, ate, drank, did excursions, and enjoyed the pool and beach.
This was the first time I really used my membership with friends. I was very nervous how it would go. All but one couple did the presentation so we could get $1500 in spa credits. Let me tell you, it was so worth it! We all had at least two massages and the spa area itself is so nice!
The pool area is smaller and they do reserve the good seats for their diamond members. That is kind of annoying. They do release the chairs at 10am I believe if they are unclaimed. That being said, we never had an issue getting chairs. We are early risers tho. We weren’t always together but eh.
The pool staff is great too. Sam and Erik are great. The waiters are great too. We never had empty glasses.
I’ve stayed at moon palace Cancun twice and I’d stay at playacar palace over MP any day. This place is small so the staff remembers you and are so nice. The shows at MP were a little better but I think that was mainly due to the venue. MP has a stage whereas playacar only has a ballroom and lobby. If you’re sitting anywhere besides the first two rows, you basically are looking around the person in front of you to see the show. The food is so good at Playacar. I remember not being thrilled with MP food but here it was outstanding. At playacar you don’t need to take carts anywhere bc of the size of the resort and can walk 5 min and be in downtown playa del Carmen.
Downtown is so much fun as well and we never felt unsafe. We actually came down a day early and stayed at a hotel and then walked right over to the resort to check in. It was so nice having a full day at check in.
I was a little disappointed in my room placement. I’m the member and I got the worst view. I had friends who got the same room level and their view was outstanding. Not sure if it’s a thing of trying to win over new members or what. That being said, we were barely in the room so it wasn’t the biggest deal in the world.
To be fair I’d really give it a 4.5 out of 5 but rounding up bc what the things that bugged me weren’t huge deal breakers and we all had so much fun!

Respuesta del hotel

Comentó el: 24 de febrero

Dear toryp882,
Thank you for sharing such a detailed and thoughtful review of your recent stay at Playacar Palace. We are thrilled to hear that you and your friends had an amazing time, enjoying everything from the excursions to the pool and beach, and especially the spa experience. It’s wonderful to know that using your membership added extra value to your stay and that you had the opportunity to unwind with multiple spa treatments.
We appreciate your feedback regarding the pool area and seating arrangements. It’s great to hear that you didn’t have issues finding chairs, and we’ll keep your comments in mind to further improve the experience for all guests. We are also pleased that Sam, Erik, and the waitstaff contributed to your enjoyment with their attentive service.
We are honored to know that Playacar Palace holds such a special place for you, and that our staff, intimate atmosphere, and food quality stood out compared to your other experiences. Your observations regarding the shows and room placement are valuable, and we will certainly consider them as we continue to improve our guest experience.
We look forward to welcoming you back for another unforgettable stay in the future.
Sincerely,
Vianey
E-Concierge
Playacar Palace.
Viajero en familia
US

US

Comentó el: 21 jun. 2025

Playacar Palace: Our home away from home!

Ahhh, my wife and I love going to Playacar Palace. We have been there nearly 20 times over the last 13 years and I have rarely even had a disappointing day!
We were there last in November 2024. The weather was hot an unusually rainy; we had two days that rained much of the day. But even those days were great as we enjoyed games in the Lobby Bar and the excellent spa services.
The best thing about Playacar Palace is the incredible staff members – and I will mention many of them!
BARS: The drinks are cold, carefully created and plentiful, which is important at an all-inclusive. Benito keeps the bar staff moving quickly and efficiently (and he also makes an excellent margarita). There are many excellent bartenders here; if you aren’t sure what you want, just give them an idea what you like and they will deliver. Roger, Raul, Ezekiel and Juan keep the drinks flowing and really show great skill creating them.
POOL AND BEACH SERVICE: Much of the time at a beachfront resort is spent by the beach or pool, and the excellent staff make sure that you always have something cold to drink. Ingrid, Sylvia, Daniela, Ricardo, Perla, Marvin, Carlson, Carmen and Juliana are friendly and attentive. They really make you feel welcome and at home!
DINING: The restaurants at Playacar are excellent. The food at all of them is excellent and varied. Herlin does a fantastic job running Madre Mia, the newest offering at the resort. Dulce warmly greets you when you enter (and she seems to work everywhere at the resort!). At MoMo, be sure you meet Miguel, a fine gentlemen and probably our favorite waiter that we have ever had anywhere. It is always a pleasure to see him and Olivia. At breakfast and lunch, we always look forward to seeing Israel, Elvia, Jaime and Roberto. And Oscar makes wonderful smoothies at breakfast!
POOL: Ignacio is the hardest working man in Mexico! He is always moving umbrellas, setting up chairs and generally attending to the needs of the guests. He always is asking us if we need anything. And it was wonderful to meet Ignacio Jr, too!
MANAGERS: It takes wonderful leadership to keep a resort running smoothly. Benito, Herlin, Ricardo, Daniel, Xiomara, Eder, Karen, Carmen and many others make our stay better every time!
SPA: Be sure to use the incredible spa! We always look forward to our time there. Notable people include Dulce and Theresa; they offer excellent spa treatments!
AND SO MANY MORE: It takes many behind-the-scenes people to keep everything running. Lucero in housekeeping had our room looking spotless and friendly Francisco always kept my fridge stocked with my “special” beer!
There are always a few things I wish they would do: 1) Bring back the crispy fish tacos at the pool bar. Few things say “Mexican beach lunch” like those tacos did. 2) Bring back the coconut shrimp at Momo! 3) And have more snacks in the lobby bar! (Hmmm, all my wishes center on more food!)
If you want a relaxing vacation, head here. It is relaxed, quiet and has wonderful access to both the Cozumel Ferry and Fifth Avenue. We already have our next stay booked!
Viajero en familia

Comentó el: 21 jun. 2025

Great service all around!

Everything was amazing!
Our waitress Elvia made our experience even better! Service everywhere was great. Room was clean and ALL staff was friendly!

Respuesta del hotel

Comentó el: 21 de junio

Dear veronicacH8197OA,
Thank you very much for taking the time to share your kind comments. We are truly pleased to know that your stay at Playacar Palace was amazing and that the service provided by our team, especially Elvia, made a positive impact on your experience.
It is wonderful to hear that you found the room clean and our staff friendly throughout the resort. Your satisfaction is our greatest reward, and we will gladly share your compliments with Elvia and the rest of our team.
We hope to have the pleasure of welcoming you back soon for another memorable stay.
Warm regards,
Vianey
E-Concierge
Playacar Palace.

Excelente ubicación

4.8

Fraccionamiento Playacar, Bahia del Espiritu Santo, Playa del Carmen, 77710, México|0.33 km desde el centro de la ciudad

10 actividades disponiblesen un radio de 0.85 km

Transporteen un radio de 0.21 km

Aeropuertoen un radio de 0.59 km

Check-in y check-out

Check-in a partir de:

15:00

Check-out antes de:

12:00

Información importante

Niños

Los menores son bienvenidos en este hotel

Camas adicionales

Ponte en contacto con el hotel para saber cómo puedes agregar camas adicionales.

Cuna

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Mascotas

No se admiten mascotas

Desayuno

Desayuno disponible

Opciones de desayuno

Desayuno inglés

Precio del desayuno

Comunícate con el hotel para conocer los precios

Métodos de pago aceptados
Este hotel acepta las siguientes formas de pago:
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Preguntas frecuentes sobre Playacar Palace - All Inclusive

Sí, el Playacar Palace - Todo Incluido tiene un restaurante.
En el Playacar Palace - Todo Incluido, el check-in es a partir de las 15:00 y el check-out antes de las 12:00.
Sí, hay estacionamiento disponible en el Playacar Palace - Todo Incluido.
Playacar Palace - Todo Incluido está a 0.3 km del centro de Playa del Carmen.
Playacar Palace - Todo Incluido está en Playa del Carmen, México, a 0.3 km del centro de Playa del Carmen.